oakbet Privacy Policy

Introduction

oakbet ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of all users who access and use the oakbet platform, including our website at oakbet.app and any associated mobile applications or services (collectively, the "Platform"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal information collected by oakbet in connection with your use of the Platform, whether you are a registered player, a visitor browsing our site, or a prospective user. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We encourage you to read this document in full. If you have questions about any part of this Privacy Policy, our Data Protection Officer is available to assist you. Contact details are provided in Section 13 of this document.

Data We Collect

oakbet collects personal information that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of data we collect include the following:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile number
• Identity Verification Documents: Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and selfie photographs for KYC (Know Your Customer) compliance
• Financial Information: Bank account details, GCash or PayMaya account numbers, BDO, BPI, or Metrobank account references, and transaction history
• Communication Data: Messages sent to our customer support team, feedback submissions, and survey responses
• Preferences: Game preferences, notification settings, and responsible gaming limits you set on your account

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform
• Transaction Logs: Deposit and withdrawal records, bet history, game results, and bonus activity
• Location Data: General geographic location derived from your IP address to verify jurisdictional eligibility
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as described in Section 6

2.3 Information from Third Parties

• Identity verification data from third-party KYC service providers
• Fraud detection signals from payment processors and financial institutions
• Publicly available information used to verify your identity or detect suspicious activity

Data Category	Examples	Purpose
Identity Data	Name, DOB, ID documents	KYC, age verification, fraud prevention
Contact Data	Email, mobile number, address	Account management, notifications
Financial Data	Bank details, GCash, transaction history	Payment processing, AML compliance
Technical Data	IP address, device ID, browser	Security, fraud detection, analytics
Usage Data	Game history, session logs	Service improvement, responsible gaming
Marketing Data	Preferences, communication history	Personalized promotions, communications

How We Use Your Data

oakbet uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data include:

• Account Management: Creating, maintaining, and managing your oakbet account, including processing your registration, verifying your identity, and enabling you to access Platform features
• Service Delivery: Providing you with access to games, processing bets and wagers, crediting winnings, and delivering the full range of oakbet services
• Payment Processing: Facilitating deposits and withdrawals through your chosen payment method, including GCash, PayMaya, and bank transfers
• Legal Compliance: Meeting our obligations under Philippine law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and data privacy legislation
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, and other illegal activities
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and enforcing self-exclusion or deposit limits where applicable
• Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance
• Marketing & Promotions: Sending you relevant promotional offers, bonus notifications, and platform updates, subject to your communication preferences
• Platform Improvement: Analyzing usage patterns and player feedback to improve the quality, performance, and features of the Platform
• Analytics: Conducting internal research and statistical analysis to better understand how players use the Platform

Legal Basis for Processing

oakbet processes your personal data on the following legal grounds, as recognized under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and oakbet — specifically, to provide you with the gaming services you have registered for
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML laws, KYC requirements, and tax reporting obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time
• Vital Interests: In rare circumstances, processing may be necessary to protect your vital interests or those of another person

Data Sharing & Disclosure

oakbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (such as GCash, PayMaya, BDO, BPI, and Metrobank partner gateways), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These parties are contractually bound to process your data only as instructed by oakbet and in accordance with applicable data protection laws.

5.2 Game Providers

Certain games on the Platform are provided by licensed third-party game developers. These providers may receive limited technical data necessary to deliver their games, such as session tokens and bet amounts. They are not permitted to use this data for any purpose other than game delivery.

5.3 Regulatory & Law Enforcement Authorities

We may disclose your personal information to government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes reporting obligations under Philippine AML laws and cooperation with investigations into illegal activity.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Cookies & Tracking Technologies

oakbet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. A cookie is a small text file stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings, game preferences, and display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform by collecting aggregated, anonymized data about page visits, session duration, and feature usage.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings or through the cookie consent tool available on the Platform. Please note that disabling certain cookies may affect the functionality of the Platform. Detailed instructions for managing cookies in popular browsers are available in your browser's help documentation.

Data Retention

oakbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory requirements
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations
• KYC Documents: Retained for the duration of your account and for five (5) years after account closure
• Customer Support Records: Retained for three (3) years from the date of the interaction
• Marketing Data: Retained until you withdraw consent or for three (3) years from your last interaction with our marketing communications, whichever comes first
• Technical Logs: Retained for up to twelve (12) months for security and fraud detection purposes

When your data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

Data Security

oakbet implements robust technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data undergo regular privacy and security training.
• Two-Factor Authentication: We offer and encourage the use of two-factor authentication (2FA) to protect your account from unauthorized access.
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability assessments, and security audits by independent third-party specialists.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) as required by law.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways. oakbet does not store full payment card numbers on our servers.

Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by oakbet:

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request. Certain rights may be limited where we have a legal obligation to retain or process your data.

Minors & Age Verification

The oakbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps, and we reserve the right to request documentary proof of age at any time.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details provided in Section 13.

International Data Transfers

Some of our service providers and technology partners may be located outside the Philippines. Where your personal data is transferred to countries that may not provide the same level of data protection as the Philippines, we ensure that appropriate safeguards are in place, including:

• Contractual clauses that require recipients to protect your data to the same standard as required under Philippine law
• Transfers only to countries or organizations that have been assessed as providing adequate data protection
• Binding corporate rules where applicable within corporate group structures

By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

Changes to This Privacy Policy

oakbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you via email or a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised terms, you should discontinue use of the Platform and contact us to close your account.

Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the Platform

We are committed to resolving privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.