Our Commitment to Responsible Gaming
oakbet is dedicated to creating a safe and responsible gaming environment for all players in the Philippines. We recognize that while the vast majority of our users enjoy gaming as a form of entertainment, a small percentage may develop problematic gambling behaviors. That's why we've built a comprehensive responsible gaming framework that includes prevention, education, early intervention, and support.
Our responsible gaming program is designed in accordance with international best practices and Philippine regulatory standards. We work closely with local and international organizations specializing in problem gambling prevention and treatment, including PAGCOR's Responsible Gaming Program, to ensure our policies and tools are effective and up-to-date.
Understanding Problem Gambling
Problem gambling, sometimes called gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling despite negative consequences. It can affect anyone, regardless of age, income, or background. Warning signs of problem gambling include:
- Spending more money or time gambling than you can afford
- Chasing losses by continuing to gamble in an attempt to win back money you've lost
- Borrowing money, selling possessions, or neglecting bills to fund gambling
- Lying to family or friends about the extent of your gambling
- Feeling restless, irritable, or anxious when trying to cut down or stop gambling
- Gambling to escape problems, relieve stress, or cope with negative emotions
- Neglecting work, school, or family responsibilities due to gambling
- Experiencing relationship problems, financial difficulties, or legal issues related to gambling
If you recognize any of these signs in yourself or someone you care about, it's important to seek help early. Problem gambling is treatable, and recovery is possible with the right support.
Recognize the Signs Early
The earlier problem gambling is identified, the easier it is to address. If you're concerned about your gambling habits or those of a loved one, don't wait. Reach out to our support team or contact a professional helpline today.
Self-Assessment: Are You Gambling Responsibly?
Take a moment to honestly answer these questions. If you answer "yes" to several of them, it may be time to reassess your gambling habits and consider using our responsible gaming tools or seeking professional support.
Responsible Gaming Self-Assessment
Answer honestly. Your responses are private and not recorded.
1
Do you sometimes gamble longer than you originally planned?
2
Have you ever lied to family or friends about how much you gamble?
3
Do you feel the need to gamble with increasing amounts of money to achieve the same excitement?
4
Have you tried to cut back or stop gambling but found it difficult?
5
Do you gamble to escape problems or relieve feelings of anxiety or depression?
6
After losing money, do you often return another day to try to win it back?
7
Has gambling caused financial problems or strained relationships with family or friends?
8
Have you borrowed money, sold possessions, or neglected bills to fund gambling?
What Your Answers Mean
If you answered "yes" to 3 or more questions, you may be at risk of developing a gambling problem. We strongly encourage you to use our self-exclusion or limit-setting tools and consider reaching out to a professional support service.
Responsible Gaming Tools at oakbet
We provide a comprehensive suite of tools designed to help you stay in control of your gaming. All of these features are available directly through your oakbet account settings and can be activated or adjusted at any time.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can add to your oakbet account. Once a limit is reached, you won't be able to deposit additional funds until the time period resets. Deposit limits can be decreased immediately but increases require a 24-hour cooling-off period to take effect.
Loss Limits
Loss limits allow you to cap the total amount you can lose over a specified period (daily, weekly, or monthly). This includes net losses across all games and bets. When you reach your loss limit, you'll be unable to place further bets until the period resets.
Session Time Limits
Control how long you spend gaming in a single session. You can set a time limit (e.g., 1 hour, 2 hours, 4 hours), and oakbet will notify you when your session time is up. You can choose to log out or extend your session, but we encourage taking regular breaks.
Reality Checks
Reality checks are periodic reminders that display how long you've been playing and how much you've won or lost during your current session. These pop-up notifications help you stay aware of your gaming activity and make informed decisions about whether to continue playing.
Self-Exclusion
If you feel you need a break from gaming, you can self-exclude from oakbet for a period of your choosing: 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently. During a self-exclusion period, you will not be able to log in, deposit funds, or access any oakbet services. Self-exclusion cannot be reversed once activated, so please consider this option carefully.
Account Closure
If you wish to permanently close your oakbet account, you can request account closure at any time. Once your account is closed, all personal data will be handled in accordance with our Privacy Policy, and you will no longer receive marketing communications. Account closure is permanent and cannot be undone.
| Tool |
Description |
Activation |
| Deposit Limits |
Cap daily, weekly, or monthly deposits |
Instant |
| Loss Limits |
Set maximum net loss per period |
Instant |
| Session Time Limits |
Control session duration |
Instant |
| Reality Checks |
Periodic activity reminders |
Instant |
| Self-Exclusion |
Temporary or permanent account block |
Instant |
| Account Closure |
Permanent account termination |
Contact Support |
How to Activate Responsible Gaming Tools
Setting up responsible gaming controls on your oakbet account is quick and easy. Follow these steps to activate the tools that work best for you:
Need Help Setting Limits?
If you're unsure which limits to set or need assistance activating responsible gaming tools, our support team is available 24/7 via live chat or email at [email protected]. We're here to help you stay in control.
Tips for Responsible Gaming
Beyond using our built-in tools, here are some practical tips to help you maintain a healthy relationship with gaming:
- Set a budget before you play. Decide how much money you can afford to lose and stick to that amount. Never gamble with money you need for bills, rent, or other essentials.
- Set a time limit. Decide in advance how long you'll play and set an alarm or reminder to help you stick to it.
- Never chase losses. If you lose money, accept it and walk away. Trying to win back losses often leads to bigger losses.
- Take regular breaks. Step away from the screen every 30-60 minutes to clear your head and maintain perspective.
- Don't gamble when you're upset or stressed. Gaming should be a form of entertainment, not a way to cope with negative emotions.
- Balance gaming with other activities. Make sure you're spending time on hobbies, social activities, work, and family — not just gaming.
- Avoid alcohol or drugs while gambling. Substances can impair your judgment and lead to impulsive decisions.
- Keep track of your spending. Regularly review your account history to stay aware of how much you're depositing and losing.
Support Resources in the Philippines
If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide confidential support, counseling, and treatment services for individuals affected by gambling addiction in the Philippines: